Shipping policy

Shipping

We aim to process and dispatch all orders as quickly and carefully as possible.

Order processing

Orders are typically processed within 1–3 working days. During busy periods or launches, processing times may be slightly longer — we always appreciate your patience.

If your order includes made-to-order or custom items, processing times may vary. Where this applies, we’ll make it clear on the product page.

Shipping rates

Free UK delivery is available on all orders.
We currently ship within the United Kingdom. If you are interested in international delivery, please contact us before placing an order.

Delivery times

Once dispatched, estimated delivery times are as follows:

• UK standard delivery: 2–5 working days

Please note that delivery times are estimates and may be affected by factors outside our control, such as postal delays.

Tracking

Where available, tracking details will be provided once your order has been dispatched.

Delays or issues

If your order hasn’t arrived within the expected timeframe, please get in touch and we’ll be happy to help.

Incorrect addresses

Please ensure all delivery details are correct when placing your order. We cannot be held responsible for delays or losses caused by incorrect or incomplete addresses.

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Company information
GridHaus Home Limited
Registered in England & Wales
Company No. 16948101